Olab Company Ltd — Privacy Policy & Terms

Last updated: September 22, 2025

Introduction

These Terms & Conditions and Privacy Policy (together, the "Agreement") govern the relationship between Olab Company Ltd ("we", "our", the Company) and any client or user ("you" or "the Client"). By engaging our consulting services or using our website, you accept this Agreement.

Contact & Data Protection Officer

For any questions regarding these terms, privacy concerns, or data protection matters, please contact our Data Protection Officer:

Name: Vany Valentin Ingenzi
Phone: +250795859008
Email: ingenzivany@gmail.com

Terms of Service

1. Services

We provide IT consulting, web development, mobile application development, cloud solutions, and related digital services. Additionally, through our bukeasy platform, we facilitate the purchase and management of bus tickets.

2. Client Responsibilities

Provide accurate and complete information required for project execution or ticket booking
Respond to requests for information within reasonable timeframes
Make payments according to agreed terms
Respect intellectual property rights

3. Intellectual Property

Upon full payment, clients receive appropriate licenses to use deliverables. We retain rights to methodologies, tools, and pre-existing intellectual property used in service delivery.

4. Limitation of Liability

Our liability is limited to the amount paid for services. We are not liable for indirect, consequential, or incidental damages arising from our services.

5. No Return Policy for Bukeasy Tickets

All bus tickets purchased via bukeasy are non-refundable. Once a booking is confirmed, the Client is not entitled to return, cancel, or request a refund for the ticket. In the event that the bus operator cancels a scheduled trip, the Client is entitled to reschedule the booking for an alternative trip operated by the same provider, subject to seat availability. If the fare for the new booking is higher than the original fare, the Client will be required to pay the difference. If the new fare is lower, no refund will be provided for the difference. This policy ensures clarity and fairness for both Clients and Operators.

Privacy Policy

1. Information We Collect

Contact information (name, email, phone number)
Business information relevant to project requirements
Website usage data through cookies and analytics
Communication records related to our services

2. How We Use Information

Provide and improve our services
Communicate about projects and services
Comply with legal obligations
Analyze website usage and improve user experience

3. Information Sharing

We do not sell, trade, or rent personal information to third parties. We may share information with service providers who assist in our operations, subject to confidentiality agreements.

4. Data Security

We implement appropriate security measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

Access your personal information
Correct inaccurate information
Request deletion of your information
Object to processing of your information
Data portability where applicable

Cookies Policy

Our website uses cookies to enhance user experience and analyze site usage. Essential cookies are necessary for site functionality. Analytics cookies help us understand how visitors interact with our website.

Changes to This Policy

We may update this policy periodically. Significant changes will be communicated through our website or direct notification to clients.